At 5mb, we believe that gaming should always be a fun and controlled activity. We are committed to providing every player in the Philippines with the tools, information, and support they need to play responsibly. If you ever feel that gaming is affecting your daily life, we are here to help.
5mb provides practical tools so you can set boundaries and enjoy gaming on your own terms. These features are available to all registered players in the Philippines at no extra cost.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once your limit is reached, no further deposits will be accepted until the period resets. This is one of the most effective ways to keep your spending within a budget you are comfortable with. Limits take effect immediately when you lower them, and any increase requires a 24-hour cooling-off period for your protection.
You can set a maximum session duration so the platform will remind you — or automatically log you out — when your chosen time is up. Long, uninterrupted gaming sessions can make it harder to stay aware of how much time and money you are spending. A session limit keeps you grounded and ensures gaming stays a leisure activity rather than a habit that takes over your day. You can adjust your session limit at any time from your account dashboard.
If you feel you need a short break from gaming, you can activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account will be temporarily suspended and you will not be able to log in or place any bets. This tool is ideal for players who notice early warning signs and want to pause before things escalate. The cooling-off period activates immediately upon request and cannot be reversed until it expires.
For players who need a longer break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is activated, your account is fully deactivated and you will not receive any promotional communications from 5mb. This is a serious commitment designed to support players who recognise that they need extended time away from gaming. To request self-exclusion, contact our support team at [email protected].
Reality check notifications pop up at regular intervals during your gaming session to show you how long you have been playing and how much you have wagered. These gentle reminders help you stay aware of your activity without interrupting the flow of your game. You can customise the frequency of these alerts from every 15 minutes up to every two hours. Staying informed is the first step to staying in control of your gaming habits.
If you decide you no longer wish to use the 5mb platform, you can request a full account closure at any time by contacting our support team. Any remaining balance will be returned to you through your registered withdrawal method before the account is closed. Account closure is permanent and cannot be undone, so please consider using a cooling-off period or self-exclusion first if you are unsure. Our team will process your request promptly and with full respect for your decision.
Gaming is meant to be an enjoyable pastime, but for some players it can become a problem. Recognising the warning signs early is the most important step towards getting help. If you or someone you know is experiencing any of the following, it may be time to reach out for support.
Continuing to bet in an attempt to recover money that has already been lost is one of the clearest signs of problem gambling. This behaviour often leads to larger losses and increased financial stress.
Using money set aside for rent, food, bills, or other essential expenses to fund gaming is a serious warning sign. Responsible gaming means only ever wagering money you can genuinely afford to lose.
When gaming starts to take priority over family, work, school, or social commitments, it has moved beyond healthy recreation. If people close to you have expressed concern about your gaming habits, take their feedback seriously.
Experiencing restlessness, anxiety, or irritability when you are unable to access gaming platforms may indicate a dependency. Healthy gaming should feel optional, not compulsive.
If you believe you or someone you care about may have a gambling problem, professional help is available in the Philippines. Reaching out is a sign of strength, not weakness, and early intervention makes a significant difference.
The NCPG Philippines provides confidential counselling and referral services for individuals and families affected by problem gambling. Their helpline is available during business hours and their website offers self-assessment tools and a directory of accredited treatment providers across the country.
The DOH Mental Health Programme offers free and subsidised mental health services through public hospitals and community health centres nationwide. Gambling disorder is recognised as a treatable condition, and trained counsellors can help you develop healthier coping strategies and financial management skills.
Our support team is available 24 hours a day, seven days a week, to help you activate any of the responsible gaming tools described on this page. You can reach us at [email protected]. All responsible gaming requests are handled with complete confidentiality and without judgement.
5mb takes its responsibility to players in the Philippines seriously. We comply fully with the responsible gaming requirements set by Philippine gaming regulators, and we continuously review and improve our player protection measures. Our platform is strictly for adults aged 21 and above, and we use robust age verification processes to prevent underage access. We train our support staff to identify signs of problem gambling and to respond with empathy and practical assistance. We also conduct regular audits of our responsible gaming tools to ensure they are working as intended and are easy for all players to access and use.
We believe that a sustainable, enjoyable gaming environment benefits everyone — players, the platform, and the broader community. That is why responsible gaming is not just a compliance requirement for us; it is a core part of how we operate. We encourage all players to take advantage of the tools available to them, to set limits before they start playing, and to treat gaming as one form of entertainment among many rather than a primary source of income or stress relief. If you have any suggestions for how we can improve our responsible gaming programme, we welcome your feedback at [email protected].
Our FAQ page covers common questions about account limits, self-exclusion, and how to get support. You can also head back to the homepage to explore everything 5mb has to offer players across the Philippines.