At 5mb, we take the privacy of every player in the Philippines seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your own data. By registering an account or using any part of the 5mb platform, you agree to the practices described on this page. If you have any questions, you can reach our support team at [email protected].
When you register and use the 5mb platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification number for identity verification purposes. We also collect financial information such as your preferred payment method details and transaction history, which are required to process deposits and withdrawals in Philippine pesos. When you browse the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us detect unusual activity, prevent fraud, and improve platform performance for all users in the Philippines. We do not collect any sensitive personal information beyond what is strictly necessary for account management, regulatory compliance, and responsible gaming obligations.
The personal data we collect is used exclusively to operate and improve the 5mb platform and to fulfil our legal obligations under Philippine law. Specifically, we use your information to verify your identity and age before activating your account, to process financial transactions securely, and to provide customer support when you contact us. We may also use your data to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — these communications are essential to your account and cannot beopted out. With your separate consent, we may send you promotional messages about new games, special offers, or platform updates — you can withdraw this consent at any time by contacting [email protected]. We also use aggregated, anonymised data to analyse platform usage trends and improve the overall experience for players across the Philippines. Your personal data will never be used for purposes beyond those described in this policy without your prior consent.
5mb does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their services, and always under strict confidentiality agreements. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified in advance. All third parties who receive your data are required to handle it in accordance with applicable Philippine data privacy regulations and our own data protection standards.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming platforms in the Philippines. Technical logs and session data are retained for shorter periods and are regularly purged once they are no longer needed for security or operational purposes. If you request account closure, we will deactivate your account promptly, but certain data will be retained in archived form for the legally required retention period. You may contact our support team at [email protected] to request information about the specific retention periods that apply to your data.
We implement a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the 5mb platform is encrypted using industry-standard protocols, and sensitive information such as payment details is handled through secure, certified payment processing partners. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks to the platform. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your 5mb account and to keep your login credentials confidential at all times.
As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have a number of rights in relation to your personal data held by 5mb. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal data we hold about you, and the right to correct any inaccurate or incomplete information. You also have the right to request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request, and we will respond within the timeframe required by applicable law.
The 5mb platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session when you are logged in, and gather anonymised analytics data about how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most popular and where improvements can be made, but they do not identify you personally. We do not use third-party advertising cookies or share tracking data with advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform. By continuing to use the 5mb platform, you consent to our use of cookies as described in this section.
The 5mb platform is strictly intended for adults aged 21 and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the legal gaming age, and age verification is a mandatory step in our account registration process. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians who believe that a minor may have registered on the platform are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action. Protecting the privacy and safety of minors is a responsibility we take very seriously as part of our broader responsible gaming commitment.
5mb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the effective date shown at the top of this page and, where appropriate, notify registered users by email. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. Your continued use of the 5mb platform following the posting of any changes constitutes your acceptance of the updated policy. If you do not agree with any changes to this policy, you should stop using the platform and may request account closure by contacting our support team.
If you have any concerns about how your personal data is handled on the 5mb platform, our support team is available 24/7 to assist you. You can also visit our FAQ page for quick answers, or head back to the homepage to explore everything 5mb has to offer players in the Philippines.